The support your business technology needs
How satisfied are you with your current IT technical support?
If you are a freelancer or a small business owner do you even have IT support services at all?
If you have not budgeted for IT support in the past or you don’t feel that your current provider is fully meeting your requirements then right now, as we near the start of a new financial year, is a great time to reappraise the situation.
Do I need IT technical support?
If you haven’t budgeted to IT support services at all up to this point you may be on the fence about whether or not to fork out for it going forward.
We provide ad hoc services, so there’s no need to sign up to a contract if you don’t want to but in our experience business owners with an IT technical support contract can often spend less in the long run, as well as benefiting from helpful, time saving advice along the way.
Our remote support contract, which includes telephone and online tech support, is a great place to start if you don’t want to spend too much and you don’t think you’ll need the hands on help of our engineers.
With a remote IT technical support contract, as well as 24/7 telephone and online tech support, you’ll have antivirus, full system monitoring, preventative maintenance, daily backups and more.
In short, we’ll do everything we need to ensure that your system is operating as well as possible and is fully protected at all times.
If you need advice or help, our trained technicians will be available whenever you need them.
If you do need us on site you can have that too, you’ll just pay a discounted rate for a call out.
If you decide not to opt for this level of cover we’ll still be there for you when you need us but in our experience, when we’re needed for an emergency job it is more costly to the business – in stress, data loss and time as well as financially – than planning ahead and budgeting a small monthly amount on preventative support.
Should I stick with or switch my IT technical support contract?
Even if you’re covered from an IT technical support perspective budget time is a great opportunity to assess whether you’re getting the best return on your investment.
We offer two levels of IT support services.
Unlimited support, which includes:
- 24/7 monitoring
- Preventative maintenance
- IT consultancy and future planning
- Regular system health checks
- Daily backups
- Remote support
- All system support
- Allocated engineers
- Antivirus support
Remote support, which includes all of the above, with the one exception that call outs from our engineers are chargeable at a discounted rate.
Telephone and online tech support are included.
If you that sounds better, or even comparable, to the service you’re receiving at the moment then contact us for a free, no obligation quotation for your 2017-2018 provision.